VEHICLE INFORMATION

How much luggage can I take?

FAQ ANSWER
• Luggage capacity will vary depending on the vehicle you select. The maximum luggage capacity is displayed at time of booking. It is important that you do not exceed the capacity of luggage specified in the booking. • If you are travelling with excess luggage, such as large suitcases, golf clubs, wheelchairs, skis, pushchairs, etc., it is essential that you call the local transport provider at the time of booking to make them aware of this, as extra charges may apply. • Extra transport may be required if you fail to advise the local transport provider of excess luggage. This will result in additional local charges. • If you need further clarification, please call the local transport provider using the number on your voucher to ensure there are no complications on your arrival.

Will I get the exact car model displayed during the booking?

FAQ ANSWER
During the booking process, we will display images of similar cars in the same category.
Unfortunately, we cannot guarantee that the car rental agent will have the exact same model available.
However, you are entitled to a vehicle in the same category, holding the same amount of passengers and with the same luggage capacity.
If the car rental agent does not provide you with a car of the same category, you are entitled to a refund.
In some circumstances, the car rental provider may be providing us with a special offer that guarantees the make and model that is displayed in the search results.
If this is the case then this will be tagged beside the price of that car.

My rental car was in a bad condition at pick-up – what should I do?

FAQ ANSWER
If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative.
If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.

My rental car was damaged at pick-up – what should I do?

FAQ ANSWER
We highly recommend that you thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues immediately.
If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative.
If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.
Any damages on the car might affect your excess if not addressed before the rental.

Can I request an automatic car?

FAQ ANSWER
Yes. When searching for a car, you can use our search filters on the left hand side to display cars with ‘Automatic Transmission’ only.
The specific transmission type will be displayed with a symbol at the time of booking.
Please note that outside of the US and Canada, many car rental agents have limited availability of automatic cars.

How do I find out about the luggage capacity of a vehicle?

FAQ ANSWER
The luggage capacity will be displayed at the time of booking with a suitcase symbol.