PRICE AND ADDITIONAL CHARGES

Which costs are included in the rental price?

FAQ ANSWER
In the majority of cases the rental price includes collision damage waiver, third party liability protection, tax, airport fee, unlimited mileage and breakdown assistance.
Please note that the costs included may vary depending on the car rental agent and destination country.
The car rental agent may also choose to ask you for a deposit or excess at the rental desk.
Make sure to check the rental conditions at the time of booking.

Which additional charges could apply?

FAQ ANSWER
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the rental conditions at the time of booking.
Generally, additional charges may be applied for: out-of-hours pick-up/drop-off, border crossing, one-way rentals, young drivers or senior drivers and winter tyres.
Any additional charges will need to be paid directly at the rental desk in the local currency.

How much do you charge for excess?

FAQ ANSWER
The excess amount depends on the car rental agent and the rented vehicle and it will be refunded within 10-28 days after the rental if there has been no damage.
We offer excess reimbursement insurance in association with our insurance partners, which will allow you to claim for reimbursement in the event that you have been charged for collision damage or theft.
This excess reimbursement insurance can be purchased at the time of booking or after you make your booking via the online portal.
You can access the portal via the ‘Manage Booking’ link on your voucher.

Are there extra charges for drop-off at a different location?

FAQ ANSWER
Yes, in most cases the car rental agent will charge an extra fee if you wish to return the vehicle at a different location.
We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.

Are there extra charges for late pick-up or drop-off?

FAQ ANSWER
If you wish to pick-up or return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra ‘out-of-hours fee’.
We will clearly mention any additional charges at the time of booking.

Are there additional charges for mileage?

FAQ ANSWER
This depends on the car rental agent.
We will state whether unlimited mileage is included in the price or not at the time of booking under rental conditions.
If it is a limited mileage product then we will state the charges in the rental conditions.

Are there any cross-border charges?

FAQ ANSWER
The car rental agent may choose to charge you for cross-border travel.
Any fees will need to be paid at the rental desk in local currency.
We will state whether cross-border travel is allowed and in which countries at the time of booking under rental conditions.

Can I get a discount for returning the car earlier?

FAQ ANSWER
No, as per our terms and conditions we are unable to provide a refund for the unused days should you return the hired vehicle earlier than originally arranged.