Can I rent a car with a provisional driving licence?
You must hold a full driving licence to rent a car.
Can I change my booking?
Please note that amendments can take up to 48 hours to be processed, depending on the nature of the amendment.
In some cases we might need to get in touch with you regarding your request, so please include a valid email address or phone number with your booking.
We do not charge an administration fee for changing or amending bookings, but, depending on the nature of the changes you want to make, additional cost might occur.
For example, in cases where the date needs to be changed we cannot guarantee the same price as originally quoted.
My booking status is “provisionally confirmed” – what does this mean?
This might be due to you providing us with incorrect card details, having insufficient funds on your card, your bank not authorising the transaction due to a limit on the card etc.
If your booking status is set to provisionally confirmed, we will contact you via email to reprocess the transaction and confirm your booking.
Can I rent a car if I’m under 25 or over 75?
However, requirements may vary depending on the car rental agent and destination country.
Please note that there may be additional charges if the main driver is under 25 or over 75 years old to cover the extra insurance cost. Any additional fee will be mentioned at the time of booking under summary of charges before you confirm the booking.
I haven’t received my booking confirmation – what should I do?
Please check to see if the email accidentally went into your email spam folder.
If you haven’t received the confirmation email, please let us know via the online portal.
Why do I need to enter my flight details?
They will also be informed of possible delays.
This will help secure your reserved vehicle in case of a flight delay.
Some agents only confirm a reservation if a flight number is provided.
If this applies to your rental, we will contact you separately.
Can I choose a specific car rental agent?
In some instances the car rental agent is not displayed within the search results and can ONLY be confirmed after the booking.
My booking status is “on request” – what does this mean?
Once confirmed, we will send a booking confirmation.
In cases where the requested vehicle is not available, we will contact you to advise you on other options.
99% of all our reservations are confirmed, but you can still cancel your reservation free of cost at this stage via our online portal.
Can I place more than one booking at a time?